Lunamix Support

Contact: tolgayeniyurt@gmail.com. Please contact us as a parent or guardian. Tell us your device model, operating system version and what happened. Do not send personal details about a child.

How do I mix characters?

Swipe the head, body or legs left or right. Each part moves independently. Tap a collection to include or exclude it. At least one collection stays on.

Where are saved pictures?

On iPhone and iPad, Save adds the picture to Photos after permission is granted. If saving is denied, review Lunamix's Photos permission in iOS Settings. On supported Android devices, Save adds the picture to the Pictures/Lunamix collection. Lunamix does not scan or read other pictures on the device.

How do I turn music on or off?

Tap the green music-note button. Music starts off and stops when the app goes into the background. Check device volume and silent-mode settings if necessary.

Does it work offline?

The game and music are bundled in the app. The app itself does not need an internet connection after installation. A sharing destination may need one.

Are there extra purchases?

No. One upfront purchase includes all ten collections. There are no ads, subscriptions, locked packs or in-app purchases.

Why does a question appear?

Save, Share and Parents ask a grown-up to answer a multiplication question. Enter the answer and tap Continue, or choose Back to play to cancel. Each action asks a new question; an expired question is replaced.