Lunamix Big Support

Contact: tolgayeniyurt@gmail.com. Please write as a parent or guardian. Tell us your device model, iOS or iPadOS version and what happened. Do not send personal details about a child.

How do I choose a world?

The start screen shows three big picture cards: fashion, dinosaurs and football. Tap one to open that world. The round home button in the top-left corner of every world brings you back to the start screen.

How do I mix characters?

Swipe the head, the body or the legs left or right; each part moves on its own. In the fashion world the skin follows the head and the background colour changes with every swipe. In the dinosaur world, tap the egg to hatch a surprise dinosaur and tap the backdrop button for new colours; every dinosaur gets a silly name. In the football world, each swipe dresses the whole kit in a club's colours and changes the stadium. All players, clubs and names are made up.

Where are saved pictures?

Save adds the picture to Photos after permission is granted. In the football world the picture is a retro player card. If saving was denied, allow Lunamix Big to add photos in iOS Settings. The app does not read your other photos.

How do I turn music on or off?

Tap the sound button in a world. The fashion and dinosaur worlds play music; the football world plays crowd sounds. Sound starts off and stops when the app goes into the background. Check the device volume and silent mode if you hear nothing.

Does it work offline?

Yes. Everything is in the app; it needs no internet connection after installation. A sharing destination may need one.

Are there extra purchases?

No. One purchase includes all three worlds. There are no ads, subscriptions, locked packs or in-app purchases.

Why does a question appear?

Save, Share and the Parents areas ask a grown-up to answer a multiplication question. Enter the answer and tap Continue, or choose Back to play. Each time a new question is asked.

Which languages does the app speak?

English, Turkish, German, French, Spanish, Italian, Portuguese (Brazil), Japanese and Korean. The app follows the device language; other languages show English.